Camp Bow Wow
1300 Souter Drive
Troy, MI US 48083
248-583-WAGS (9247)

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden. No unfavorable comments have been removed.

Report a concern   September 3, 2010 — Rated 10 out of 10 by A.K. Camp Bow Wow
What do you like about our services?

Service is terrific, and everyone really looks out for your dog and knows how things went that day. I really feel like my dog is being well taken cared of by all of the staff.
Report a concern   September 2, 2010 — Rated 10 out of 10 by L.H. Camp Bow Wow
What do you like about our services?

I feel that all of you really like dogs and that you understand how dogs behave
Report a concern   September 2, 2010 — Rated 10 out of 10 by L.M. Camp Bow Wow
What do you like about our services?

Convenient hours; able to view pet on-line; staff friendliness
Report a concern   September 2, 2010 — Rated 10 out of 10 by M.A.P. Camp Bow Wow
What do you like about our services?

I love the doggie cam, its nice to be able to see what my dog is doing. Also, the staff is
freindly. Its a great feeling to go away for a week and know my dog is good care.
Report a concern   September 2, 2010 — Rated 10 out of 10 by M.L.W. Camp Bow Wow
What do you like about our services?

Easy to use; Fair pricing; Abby is tired when she gets home; They seem to know who Abby is when we arrive
Report a concern   September 1, 2010 — Rated 10 out of 10 by M.A.P.K. Camp Bow Wow
What do you like about our services?

The camp setting, hours, location, staff....all outstanding.
Report a concern   September 1, 2010 — Rated 10 out of 10 by N.B. Camp Bow Wow
What do you like about our services?

the staff
Report a concern   September 1, 2010 — Rated 10 out of 10 by L.C. Camp Bow Wow
What do you like about our services?

The staff! Most everyone seems to really love the campers! The camper cams. What a great idea! I cry every time I check in on my boys. It's comforting to see them even though I'm not there with them.
Report a concern   August 31, 2010 — Rated 10 out of 10 by K.R.S. Camp Bow Wow
What do you like about our services?

camper cam. convenient drop-off & pick-up times.
Report a concern   August 31, 2010 — Rated 9 out of 10 by J.P.F. Camp Bow Wow
What do you like about our services?

Flexible hours, clean environment and the friendly staff who seem to really enjoy working with the dogs.
Report a concern   August 26, 2010 — Rated 10 out of 10 by H.F. Camp Bow Wow
What do you like about our services?

That you can bring your dog for camp or boarding. I also love that you can watch them online and I love that it tires my dog out :)
Report a concern   August 25, 2010 — Rated 10 out of 10 by L.M. Camp Bow Wow
What do you like about our services?

I like that the dogs get a chance to go outside when they want. I also like the camera so that I can watch from work to be sure they are having fun. The staff is friendly and always remembers my dogs- even when we run into staff at the dog park.
Report a concern   August 25, 2010 — Rated 10 out of 10 by S.J. Camp Bow Wow
What do you like about our services?

excellent staff. convienent hours. great service
Report a concern   August 25, 2010 — Rated 2 out of 10 by J.J. Camp Bow Wow
How did we disappoint you and what can we do to fix it?

Was told in advance that I could use my credit from the SCS location. When I picked up my dog, I was told that I could not use the credit and had to pay with my credit card instead
Response from Camp Bow Wow:

We're sorry you were told two different things by our staff. Eek. We're making sure all our staff knows that credits do not transfer between different camp locations. Also, because this was our error, we have adjusted your account to reflect the correct credits in order to honor our original promise to you. Thanks for understanding and sorry for the miscommunication.
Report a concern   August 25, 2010 — Rated 9 out of 10 by M.B. Camp Bow Wow
What do you like about our services?

you listen to special concerns about my dog....
Report a concern   August 24, 2010 — Rated 10 out of 10 by D.A.D.N. Camp Bow Wow
What do you like about our services?

Staff members greet our dog warmly like an old 'friend'. This is very comforting when we are leaving our 'Baby' in the care of Camp Bow Wow. Also staff are very careful to record any/all special needs for our dog, and give us a good feeling that they will be observed. The Camper Cams do let us see that our dog is doing well and is happy while we are out of town.
Report a concern   August 24, 2010 — Rated 3 out of 10 by M.C. Camp Bow Wow
How did we disappoint you and what can we do to fix it?

My dog caught an intestinal parasite and came home sickly. He was coughing and had diarrhea.
Response from Camp Bow Wow:

Thank you for taking the time to speak with me today about Teddy. I just wanted to follow up with some info you might be interested in.

I spoke to your vet hospital and was told that Teddy had "Coccidia." This is a single-celled parasite (not a worm) that is not visible to the naked eye. Pets become infected by eating infected soil or licking contaminated paws or fur. The vet said it is usually passed through contact with other dogs feces. It is highly contagious. Routine fecal testing can detect the parasite. They did confirm that the blood in the stool is a symptom of the parasitic infection.

I'm sorry there is not more we can do to prevent this type of thing from happening. Aside from enforcing routine fecal testing, we are somewhat limited as dogs can be passing this without our knowledge. And being that dogs have diarrhea for a variety of reasons, including stress or change in diet, we cannot know it is from a parasite. Be aware that this can be passed at any facility, including a vet boarding atmosphere, where dogs usually share an outdoor potty space.

Just to provide perspective, Teddy could have easily stepped in fecal matter on a walk or at the park or gotten it from infected soil near his home. He may well have picked it up here too though. My advice is to weigh the risks and benefits carefully to help you decide what to do for Teddy's best interest in the future. If he really enjoys the group play, it may be worth the risk of an occasional bug. Think of it as sending your kid to daycamp - they are passing germs the same way and are bound to get sick now and then. As long as it is only a minor threat to health, you wouldn't want to keep your kid in a bubble.

This is such a personal and difficult decision and I understand your hesitancy to return to camp. I just wanted you to have all the facts and not have a false sense of security that this could not happen at another facililty, because that just isn't true.

Glad Teddy is back to feeling himself. :)
Report a concern   August 19, 2010 — Rated 10 out of 10 by J.M. Camp Bow Wow
What do you like about our services?

We can trust our dog will have a wonderful time. All problems are addressed during pick up. All of them are always willing to help and work with dogs' behaviors or changes.
Report a concern   August 19, 2010 — Rated 9 out of 10 by E.D.S. Camp Bow Wow
What do you like about our services?

I feel my dogs are well taken care of and safe.
Report a concern   August 17, 2010 — Rated 10 out of 10 by L.D.R. Camp Bow Wow
What do you like about our services?

I love the fact that at any given time, I can go on-line to see my pet. I like that he get's alot of playtime with the other dogs, it's really helped when we are walking with him and encounter other pets, he's really friendly with them. The staff is awesome and he never has anxiety when we pull into the parking lot - he knows he's going to have fun! :)