Christian Brothers Automotive Carrollton
19020 Midway Road
Dallas, TX US 75287
9723802886

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden. No unfavorable comments have been removed.

Report a concern   August 31, 2010 — Rated 10 out of 10 by G.C.W. Christian Brothers Automotive Carrollton
What do you like about our services?

Honesty by far! That is what every consumer needs, is a auto shop that cares, are competent and honest and fair
Report a concern   August 31, 2010 — Rated 10 out of 10 by P.K. Christian Brothers Automotive Carrollton
What do you like about our services?

Honesty!
Report a concern   August 30, 2010 — Rated 10 out of 10 by D.M. Christian Brothers Automotive Carrollton
What do you like about our services?

I feel that when I bring my car to be serviced I can trust Christian Bros to get the job done. They go above and beyond what I expect from them. I am able to rely on what they tell me. The work is done in timely. I highly recommend them.
Report a concern   August 30, 2010 — Rated 10 out of 10 by N.R.D. Christian Brothers Automotive Carrollton
What do you like about our services?

Very Friendly Honest and they will work with you to get you the best option for your repair.
Report a concern   August 28, 2010 — Rated 10 out of 10 by R.K. Christian Brothers Automotive Carrollton
What do you like about our services?

Honisty and great communication with the customer.
Report a concern   August 27, 2010 — Rated 9 out of 10 by C.J.R. Christian Brothers Automotive Carrollton
What do you like about our services?

Honesty
Report a concern   August 26, 2010 — Rated 9 out of 10 by A.C.T. Christian Brothers Automotive Carrollton
What do you like about our services?

Honest, trustworthy, work to make it right.
Report a concern   August 26, 2010 — Rated 10 out of 10 by M.H. Christian Brothers Automotive Carrollton
What do you like about our services?

Everything, especially the customer service.
Report a concern   August 26, 2010 — Rated 9 out of 10 by D.C.L. Christian Brothers Automotive Carrollton
What do you like about our services?

Prompt rides to and from home while the vehicle is being serviced; believing that I can trust CBAC to be honest.
Report a concern   August 26, 2010 — Rated 10 out of 10 by M.B. Christian Brothers Automotive Carrollton
What do you like about our services?

The expertise of the workers.
The cleanliness of the garages, waiting room and restroom.
The friendliness of all the employees.
The shuttle car to take me to home or work, if my car has to be in the shop for a number of hours.
Thanks to you all for a great place to bring my car!
Report a concern   August 24, 2010 — Rated 5 out of 10 by D.B. Christian Brothers Automotive Carrollton
How did we disappoint you and what can we do to fix it?

Surprise $50 diagnostic fee when you were instructed what repair was needed.
Response from Christian Brothers Automotive Carrollton:

Since your battery had lost the charge twice, you suspected the problem was either with the alternator or the lead wire being loose. Those were only two of many possible issues.

The diagnostic testing was requested because you wanted to be certain you were not spending $400 on an unnecessary alternator. The $50 diagnostic charge was agreed to prior to leaving your vehicle with us. Having an accuarate diagnosis prior to a car repair or a surgical procedure takes the guesswork away and assures the best outcome.

We save customers hundreds of dollars in unnecessary repairs and earn their trust by knowing exactly what is needed and doing it right the first time. We won't fix it if it's not broken!

Cindi Glass
Owner
Report a concern   August 23, 2010 — Rated 10 out of 10 by N.T. Christian Brothers Automotive Carrollton
What do you like about our services?

Quality work and always honest
Report a concern   August 23, 2010 — Rated 1 out of 10 by W.S. Christian Brothers Automotive Carrollton
How did we disappoint you and what can we do to fix it?

I was given an estimate for over $1,100. I could not afford that on an auto worth $4,000. I took the car to Porter Automotive in Lewisville and they completely fixed the auto for less than $200.00. The repaired it without removing the dashboard like you all said was necessary. I paid you $85.00 for the estimate and after hearing an advertisement on Dave Ramsey saying first time customers would get $25.00 off for mentioning the ad. The ad does not say you must spend $100.00 like you all told me it did. I feel very "ripped off" and would like a refund of the $85.00 estimate or at least a partial refund. The car has been fixed for two weeks and the a/c runs perfectly.
Response from Christian Brothers Automotive Carrollton:

We are sorry about the confusion regarding your estimate and the Dave Ramsey discount. The radio ad was confused with our internet coupon which is $25 off a repair of $100. I will be mailing you a check for $25 and thank you for making us aware of our error.

The $79.95 charge was for the diagnostic testing you requested. Estimates are always done as a courtesy.

Your vehicle had 3 separate A/C problems. The schrader valve and the vacuum check valve for the dash were leaking, causing the freon to be a pound low. Our estimate to replace the valves, evacuate and recharge the system with freon was $202.83. This repair, which did not require removing the dash, would have given you cold air and reduced the diagnostic charge $30. This is most likely the repair that was done to your vehicle for a reasonable cost.

The repair requiring the dash to be removed was to replace 2 broken doors in the dash that help control hot to cold temperatures and recirculating fresh air. The cost of $743.20 is due to the labor involved in removing the dash. The estimate to clean and service the corroded battery cable ends was $20.23.

We value the trust of our customers and apologize for any misunderstanding. I hope we will have another opportunity to earn your trust.

In His Service,
Cindi Glass
Owner
Report a concern   August 19, 2010 — Rated 9 out of 10 by J.L. Christian Brothers Automotive Carrollton
What do you like about our services?

honesty and professionalism
Report a concern   August 18, 2010 — Rated 10 out of 10 by J.G. Christian Brothers Automotive Carrollton
What do you like about our services?

I trust your recommendations for needed repairs and you have always completed my repairs in a timely manner.
Report a concern   August 13, 2010 — Rated 10 out of 10 by J.L. Christian Brothers Automotive Carrollton
What do you like about our services?

The help and attitude of the young men I spoke with couldn't have been better
Report a concern   August 12, 2010 — Rated 10 out of 10 by K.C. Christian Brothers Automotive Carrollton
What do you like about our services?

Professional, curteous, transportation, timeliness
Report a concern   August 11, 2010 — Rated 9 out of 10 by T.H. Christian Brothers Automotive Carrollton
What do you like about our services?

Quick, honest, and explained the problem.
Report a concern   August 11, 2010 — Rated 9 out of 10 by A.R. Christian Brothers Automotive Carrollton
What do you like about our services?

Friendliness of Front Office. Also I am a female with some knowledge on automobile repairs and it is nice not feeling intimidated and be treated with respect when you speak with the front office staff/technicians about the condition/servicing of your car.
Report a concern   August 10, 2010 — Rated 10 out of 10 by P.B. Christian Brothers Automotive Carrollton
What do you like about our services?

I followed my Ace mechanic, Lance, to your company. He told me that if he was ever on vacation, I could trust any mechanic there to work on my car. In the ten years that Lance has been working on my cars, I have never heard him say that. Thank you so much for your: friendly office staff, sticking to the estimate, offering to give me a ride home if I needed it, and for putting up with my many questions. :)

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