Frequently Asked Questions

Systino measures & maintains customer loyalty. With Systino you understand precisely what your customers think of your service and configure automatic responses based on their level of customer satisfaction. This increases the number of referrals you receive, and reduces the number of customers that are lost forever.

The Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It measures customer satisfaction based on how likely each customer is to refer your company to their friends & colleagues.

Promoters are customers that love your company. They recommend you to their friends & anyone else who will listen. You’ve done something that makes them feel like they got more than they expected. We want every customer to be a promoter.

Passives are customers that aren’t passionate enough about your company to recommend you but neither are they out there complaining about you. In a nutshell, they’re happy. However, this middle of the road view of your world is usually caused by something not being quite right – we help you find that thing. Also, you’ll find that that reason is most prevalent for the majority of those passive customers. We help turn these customers into promoters.

Detractors are more than happy to tell everyone what a lousy experience they had with your company. Detractors are bad for business. We provide the perfect platform for them to air their problems so you can find a way to fix them and keep the customer from leaving. You have an opportunity with detractors to actually turn them into your most loyal customers.

An incentive is a coupon, gift certificate or other reward you can give to customers based on their actions. The use of incentives is totally up to you. You can send everyone an incentive or you can use their response to determine the reward. Through our partnerships with several national brands, you can even reward customer referrals with perks like a free coffee or a steak dinner.

We don’t need to customize it for you.  Systino is already built to your specifications.  You load the modules and reports you want to use.  You select your incentives and your surveys.  You can even upload your company logo and customer database.

You can set up an unlimited number of users.

Absolutely. The franchisor can setup franchises as users on a corporate account and add each individual location. That way customer loyalty can be measured per company, franchisee or individual location.

Absolutely. Not only are your account, reports, and customer information password protected, but all information is stored on our secure server system.

Simply go to our sign up page and follow the onscreen instructions.