Measure What Matters to Your Franchise!
Most businesses lose 20% to 40% of their customers every year. So if you’re a typical franchise, in three years you won’t be serving half the customers you have today. And to replace each of those lost customers, you’ll pay 5 to 9 times what you would have paid to keep an existing customer. Knowing this, what if a simple tool enabled you to:
- Fix any problems identified by dissatisfied customers (detractors) before they leave
- Find out what’s keeping ‘middle-of-the-road’ customers (passives) from becoming thrilled with you
- Receive referrals from your most loyal customers (promoters)
- Reward any or all of these groups with incentives for helping you build a better business
Customer loyalty is the single most effective indicator of your franchise’s ability to grow – that’s where Systino comes in!
Systino is a web-based customer loyalty, retention, and referral tool that allows franchises to measure customer satisfaction with a single question. In fewer than 30 seconds, we provide you with critical feedback on your business without any meaningful intrusion to your customers.
Slowing your customer defection by only 5% increases profitability 25% to 125%. Slowing it by just 2% can have the same impact as a 10% decrease in the cost of running your business. You do the math … and remember, we can have you up and running in minutes!
Interested in knowing more? Contact us today, or find out more online!
Easy to understand. Even easier to adopt!
Systino is available from any web browser and seamlessly integrates both with QuickBooks and your website!
Systino has had an immediate impact on our ability to better manage account retention. It is yet another tool, that when properly utilized helps tremendously on gauging our customers’ perception of the quality of services we are delivering. It has provided our staff with invaluable insight in to our customers” thoughts, and more importantly provided us with the opportunity to respond to any customer problems very quickly."
– Brad RushJAN-PRO Atlanta
